Privacy Policy

Last Updated: March 16, 2026

Welcome to Xalca Carpet Cleaning Service ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and carpet cleaning services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information You Provide

• Name – to identify you as a customer and personalize our services
• Phone number – to contact you regarding your orders and provide customer support
• Email address – to send you order confirmations, receipts, and service-related communications
• Home/office address – to facilitate carpet pickup and delivery services
• Date of birth – to send you birthday greetings and special offers
• Gender – to personalize communications

1.2 Order and Service Information

• Details about your carpet cleaning orders (carpet type, dimensions, cleaning service requested)
• Payment information and transaction history
• Service preferences and special instructions
• Customer satisfaction feedback

1.3 Device and Location Information

• Location data – to optimize pickup/delivery routes and provide accurate service to your address
• Device information – device type, operating system, and unique device identifiers when using our mobile application
• Push notification tokens – to send you real-time updates about your order status

1.4 Automatically Collected Information

• Log data (IP address, browser type, pages visited)
• Cookies and similar tracking technologies
• Usage patterns and interaction data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process, manage, and fulfill your carpet cleaning orders, including pickup, cleaning, and delivery
• Communication: To contact you with order updates, service notifications, and respond to your inquiries
• Customer Support: To provide assistance and resolve any issues related to our services
• Improvement: To analyze usage patterns and improve our services, website, and mobile application
• Personalization: To tailor our services and communications to your preferences
• Marketing: To send you promotional offers, discounts, and information about new services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety: To protect against fraud and ensure the security of our Services

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With our employees, drivers, and delivery personnel who need access to your information to perform carpet pickup and delivery services
• Payment Processors: With third-party payment processors to handle transactions securely
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: In any other circumstances where you have given us explicit consent

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure password hashing for user accounts
• Role-based access controls to limit data access to authorized personnel only
• Regular security assessments and updates
• Secure data storage with backup procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you
• Correction: You have the right to request correction of inaccurate or incomplete data
• Deletion: You have the right to request deletion of your personal data, subject to legal retention requirements
• Restriction: You have the right to request that we restrict the processing of your data
• Data Portability: You have the right to receive your data in a structured, commonly used format
• Objection: You have the right to object to the processing of your personal data for marketing purposes
• Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

7. Push Notifications

If you use our mobile application, we may send you push notifications related to your orders (e.g., order status updates, pickup/delivery notifications). You can opt out of push notifications by adjusting your device settings at any time.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

9. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

© 2026 Xalca Carpet Cleaning Service. All rights reserved.